Frequently Asked Questions

Everything you need to know about our hand-poured candles and your order.

What kind of wax do you use in your candles?

At Comfort Candle Company, we use a premium, sustainable soy-wax blend designed for a clean, long-lasting burn and maximum fragrance throw.

How long will it take for my order to arrive?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental US.

How can I prevent my candle from tunneling?

To ensure an even burn, always allow the wax to melt completely across the top to the edge of the jar during your first lighting. This usually takes 2-3 hours.

What is your return policy?

We want you to love your scent! If you are not satisfied, we accept returns on unlit candles in their original packaging within 30 days of purchase.

Do you offer international shipping?

Currently, we only ship within the United States and Canada, but we are looking to expand our shipping zones in the near future.

Are your fragrances safe for pets?

Yes, our fragrances are phthalate-free and formulated to meet strict safety standards, making them safe for use in homes with pets when burned responsibly.